Refund Policy

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This Refund Policy (Policy) applies to your purchase of sea moss products (Products) from allthingsseamoss.ca. It excludes any other products (e.g., clothing, hats) sold on our website. This Policy may offer additional benefits alongside your rights under the Canadian Consumer Protection Act (CCPA).

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Change of Mind Returns

We understand that sometimes plans change. Subject to your rights under the CCPA, we may offer a refund for Products due to a change of mind within 14 days of your purchase. We will assess each request on a case-by-case basis.

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Canadian Consumer Protection Act (CCPA)

We comply with the CCPA, which protects consumers when purchasing goods and services. The CCPA includes consumer guarantees that cannot be excluded by this Policy. If any inconsistency exists between this Policy and the CCPA, the CCPA will take precedence.

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More Information

For further details on the CCPA and consumer guarantees, please visit the Government of Canada website: [Insert Link to CCPA Information on the Government of Canada Website].

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Contact Us

If you have questions about our Policy or require a refund, please contact us at info@allthingsseamoss.ca.

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Pickup & Delivery

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Details

 

Terms and Conditions

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• All of the products on the Site are subject to availability. Due to market conditions outside our control, sometimes we will need to substitute certain products in your order.

• We may need to change the Price from time to time. If we change the Price, we will provide you with 30 days’ notice of the change. After 30 days, we will apply the new Price to your existing payment details for all future orders. If you do not agree with the new Price, you may cancel your subscription in accordance with these terms.

 

​Goal

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Our goal is to create innovative solutions that positively impact our customers, communities, and the world at large. Through relentless dedication to excellence, integrity, and collaboration, we strive to build a company that fosters growth, empowers individuals, and drives positive change. Our commitment to delivering exceptional products/services, fostering a culture of inclusivity and diversity, and practicing sustainable business practices is at the core of everything we do. Together, we aim to inspire and innovate, leaving a lasting legacy of success, resilience, and social responsibility.

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Privacy Policy

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Sensitive information is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. We do not actively request sensitive information about you. If at any time we need to collect sensitive information about you, unless otherwise permitted by law, we will first obtain your consent and we will only use it as required or authorized by law.

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How we collect personal information

We collect personal information in a variety of ways, including:

when you provide it directly to us, including face-to-face, over the phone, over email, or online;

when you complete a form, such as registering for any events or newsletters, or responding to surveys;

when you use any website we operate (including from any analytics and cookie providers or marketing providers. from third parties, such as our third party payment providers; or

from publicly available sources.

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Why we collect, hold, use and disclose personal information

Personal information: We collect, hold, use and disclose your personal information for the following purposes:

• to do business with you, including to dispatch and deliver our products to you;

• to contact and communicate with you about our business, including in response to any support requests you lodge with us or other enquiries you make with us;

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